Makai Cancellation Policy

If you cancel your trip, the cancellation is effective immediately. The total refund depends on the cancellation policy set by the owner. There are three cancellation policies that owners may apply to their bookings (flexible, moderate, and strict). Your booking information will state which cancellation policy the vessel owner has selected.

Flexible

• Free cancellations until 24 hours before the booking start date.
• Cancellations within 24 hours of the booking start date are non-refundable.

Moderate

• Free cancellations until 7 days before the booking start date.
• 50% refund for cancellations between 2-7 days before the booking start date. 
• Cancellations within 2 days of the booking start date are non-refundable.

Strict

• Free cancellations until 30 days before the booking start date.
• 50% refund for cancellations between 14-30 days before the booking start date.
• Cancellations within 14 days of the booking start date are non-refundable.

In the event of extenuating circumstances, you may be entitled to a 100% refund.

When you choose to cancel a booking, the applicable cancellation policy will be automatically applied by the payment processor depending on the date of cancellation. The amount of time for your payment to be refunded will be determined solely by the payment processor. 

Trip modifications

If the date of the booking is edited, the cancellation policy carries over to the new start date. However, if the edit took place during a cancellation fee period, the original policy will apply in event of a canceled booking.